Shopping Information

Shopping Guide

How to Shop
Shopping at the Hyatt at Home is easy. You can place corporate orders online in a secure environment. We use the most advanced encryption technology available. Just follow the directions and you'll be able to select and purchase from among many products. Next to each of the items in our collection, you'll see the submit button to add to your cart.

To make a selection, enter the quantity you'd like to order in the quantity text box and then click the Add to Cart button and the item will be added to your shopping cart. When you've finished shopping, you can review totals, remove or add items to your selection, and submit your order.

You will see the shopping cart icon in the top right corner of your screen while you shop. You may click on this button at any time to view, modify or delete items from your shopping cart.

Product Search
If you are looking for a specific product, the top navigation bar has a quick search space where you may enter the product name or item number. For example, type in "cap" and you will be directed to a search results page which will picture all the caps available on the eStore.

With each of the search options, you will be taken to a page, which will display your search results. From that results page you may choose to add the item directly into your cart or you may click on any of the images to see additional information about the product.

Inventory Availability
When placing your order online, you will see one of the following inventory status comments for each product with its availability. Please see below for descriptions for each.

  • In Stock:  The item you are requesting is currently in stock and available to ship.
  • Pre-Sell:  This item is available for advanced ordering. It will ship when in stock.
  • Back Order:  The item you are requesting is on re-order, and will be available shortly. Any items you order which exceed the available quantity will remain on order in back-ordered status. These items will be shipped to you in one shipment when the last item becomes available. You will be charged for the items at that time. If you have any questions regarding back-ordered items, please call 1-888-241-5165 (5 a.m. - 5 p.m. Pacific) to speak with a customer service representative.
  • Discontinued:  The item you are requesting is out of stock and no longer available.

Sizing Chart

  SM MD LG XL XX 3X 4X
Unisex/ Men's 34-36 38-40 42-44 46-48 50-52 54-56 58-60
Women's 4-6 8-10 12-14 16-18      

Ordering & Payment Options

Online Ordering
Purchases can be made via VISA, MasterCard or AMEX.

Canadian International Orders
Process your order online as normal, the correct shipping and handling charge will be added to your order total. A $20 processing fee will apply to all Canadian and International orders.

All Other International Orders
To place an international order, please email your selections to hyattathome@bdainc.com. You will be notified within 24 hours via e-mail of the freight charges and order total. Once you have received your notification email, please respond with your confirmation within the next 72 hours. If we do not receive your authorization within that period of time, your order will be cancelled. You may also call your order into a Customer Service Representative at 1-248-458-5298. A $20 processing fee will apply to all International orders.

International Payment Information
Standard International Delivery requires the consignee/customer to pay duty & taxes and brokerage fees mandated by the Government for which the shipment is received. Please check with your local agency for details on estimated fees. Hyatt at Home is not responsible for duties and taxes. The customer is responsible for these destination fees. If an international package is refused for any reason, we will not refund the customer for the merchandise nor shipping & handling charges. We do not pay for return shipping when the package is abandoned internationally.

International orders must be prepaid in U.S. dollars by credit card, check, money order, gift certificate, direct bill or wire transfer.

Please call 1-248-458-5298 or e-mail hyattathome@bdainc.com for a shipping quote and/or questions, Monday - Friday, 8:30 am-6:00 EST.

Sales Tax
We are required by law to collect applicable state tax on all purchases shipped to AL, AR, AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MO, NC, NJ, NV, NY, OH, PA, SC, TN, TX, UT, VA, WA, WI

Shipping Information

Domestic Shipping and Handling Rate Chart
Shipping and handling charges will be automatically calculated and added to your order based on the total weight of your order. You will have a chance to review your final estimated shipping and handling charge prior to the completion of your order. A minimum shipping charge of $7.95 applies to each shipment. Upon checkout, you will have the option to ship via next day, 2-day, or 3-day air. In order to ensure same day processing, your order must be placed by 4 p.m. EST.

Same Day Shipping Options
If you would prefer an expedited shipping service you can do so online.

  • Upon Checkout, you will have the option to ship via Ground, 1-Day, 2-Day or 3-Day. If you would like same day processing, your order must be placed by 4 pm EST. $20.00 rush handling fee will apply.
  • If you have any questions about expedited shipping and processing, please call customer service at 1-888-241-5165 .
  • Rush service not available for all International Orders.
  • If an international package is refused for any reason, The Hyatt at Home catalog will not refund the customer for the merchandise or shipping & handling charges. The Hyatt at Home catalog does not pay for return shipping when the package is abandoned internationally.

Customer Support

Our customer service representatives are available to answer your questions.

Hours of Operation:  Monday - Friday, 8:30 a.m. - 6 p.m. Eastern

Toll free phone number:  1-888-241-5165

International phone number:  1-248-458-5298

Custom Orders:  1-888-241-5165

Email:  hyattathome@bdainc.com

Fax:  1-800-709-0736

Mailing Address:
c/o BDA Client Services
15525 Woodinville-Redmond Rd. NE
Woodinville, WA 98072

We appreciate your business and hope that you will visit the Hyatt at Home again in the near future.

Return Policy
If you are not completely satisfied with your purchase for any reason, return the merchandise in its original packaging within 30 days of receipt for exchange or refund. The Grand Bed, bedding linens, and signature bedding collections are non-refundable. Refer to the Returns & Exchanges form (included with your shipment) or call 1-888-241-5165 for details.